AT&T Information Practice Test

These questions are part of the practice quiz. Start practicing

• If a customer has an iPhone X-12plus, which models can they get?
• Which amount of hotspot data is included with the AT&T Starter SL plan?
• Which plan offers the most hotspot data?
• What is the next number in the sequence 3, 6, 9, 12, ?
• Two independent events have probabilities 0.4 and 0.25. What is the probability that both occur?
• Which option best supports secure access control?
• If the original price is $100 and is increased by 12% then discounted by 10% on the increased price, what is the final price?
• Which factor most strongly contributes to faster issue resolution?
• Which resource has information to review promotion requirements?
• In a dataset of five ticket times: 32, 27, 45, 30, 40 (in minutes), what is the median?
• If 4 technicians handle 28 outages in 7 hours, what is the average outages per hour per technician?
• A 10-digit phone number field accepts digits only. Which example is invalid?
• If a user has a Samsung S10-S20plus, which models are available?
• Given the monthly sales for January, February, and March are 100, 120, and 90 respectively, what is the average monthly sales over these three months?
• Which models are available to customers who own a Samsung S10-S20plus?
• Which plan is best for someone who likes watching movies at home and on the go, wants the fastest data, and needs to use the hotspot feature regularly?
• When are customers charged sales tax on each phone ordered?
• In call centers, Average Handle Time includes talk time and after-call work.
• A bag contains 3 red and 2 blue balls. If one ball is drawn at random, what is the probability the ball is red?
• When a customer says 'I can’t decide now,' what is the best next step?
• If brightness increases by 10% and then increases by another 10%, what is the net change?
• What are the basics of Premium PL?
• Given none of the red items are blue, and some red items are large, which statement is necessarily true?
• What is the benefit of setting SMART goals?
• If 1024 MB equals 1 GB, how many GB are 4096 MB?
• Which pair of tasks would fill exactly 60 minutes?
• What is the minimum trade-in value to participate in the IPHONE PREMIUM TRADE-IN OFFER?
• Which plan slows data after 75GB?
• What is the monthly auto pay/paperless billing discount per line when using a debit card on Unlimited Your Way plans?
• Best first step when a customer reports slow service is to:
• If a user has a Samsung S20ultra-current, which models are available?
• What does First Call Resolution rate measure?
• Which of the following is a SMART goal attribute that helps in tracking progress?
• A 25% discount on a $320 item results in what price?
• A password policy requires at least 8 characters and at least one digit. What is the minimum length required?
• If it's 3 PM in New York (Eastern) and daylight savings is not in effect, what time is it in London (GMT)?
• If a network outage lasts 2 hours and affects 4 regions, what is the average outage time per region?
• Which action demonstrates inclusive communication?
• A device uses 2 W idle and 6 W active. If usage is 50% active and 50% idle, what is the average wattage?
• Why is product knowledge critical in customer support?
• What is the total revenue generated by both products A and B described in the scenario?
• Which technique improves understanding on a call?
• Find the mean of the numbers 10, 22, 15, 9, 18.
• In the sentence 'The technician's report was accurate and thorough,' which word means the same as 'accurate'?
• All AT&T promotions are retroactive.
• Which product generated more revenue?
• What is the term for transferring a phone number from one carrier to AT&T?
• If a team handles 22 calls per day for 7 days, what is weekly call volume?
• Which groups are eligible for the Appreciation Offer?
• Which action demonstrates appropriate escalation when handling a customer issue?
• Which resource(s) provide information to review promotion requirements?
• Which sentence is correctly punctuated?
• Complete the sentence: The engineer's explanation was ______ enough for non-technical staff to understand.
• If you cannot meet a customer's request, what is best practice?
• Which models are offered to someone who owns a Samsung S20ultra-current?
• What is included in the premium data for Unlimited Premium PL?
• If 45% of 400 respondents prefer option A, how many prefer A?
• A plan has a monthly base of $25 and a per-GB overage of $2. If you use 6 GB over the limit, what is the total charge?
• If a Next Up Anytime turn-in is not returned, the cost assessed to the customer corresponds to which component of the device price?
• Which statement best describes the effect of applying a 10% discount on a price that has already increased by 12%?
• Who is qualified for the Appreciation Offer?
• What is the 5th term in the sequence that starts at 3 and increases by 3 each step?
• What principle ensures data quality across systems?
• How much hotspot is included with the Unlimited Premium PL plan?
• From Q1 to Q3, what is the percent increase in sales if the figures are 50, 75, and 100 for Q1, Q2, and Q3?
• In customer service, a CRM system primarily helps manage which of the following?
• What is the restocking fee charged for a return or exchange?
• A pizza is cut into 8 equal slices. What fraction is one slice?
• If A implies B and B implies C, which statement is logically equivalent?
• Which statement best describes when the tiered offer applies?
• If a device's data usage increases by 25% from 40 GB, what is the new usage?
• Which of the following plans includes talk in Mexico and Canada?
• Which data collection practice best protects privacy?
• A tax of 6% is applied to a $250 purchase. What is the tax amount?
• What is the amount of hotspot included with the AT&T Starter SL plan?
• A data plan includes 15 GB per month. After 8 GB used, there are 7 days left in the month. What is the maximum average daily usage allowed to not exceed the cap?
• A Samsung S10-S20plus owner can choose which models?
• Which statement is true about the first bill for a newly activated line?
• Version customers dial what to retrieve a PORT out pin?
• In the described scenario, what is the smartphone trade-in value?
• A vehicle travels 180 miles at 60 mph. How many hours does the trip take?
• A promotional rate offers 50% off the first month. If the regular price is $40, what is the price for the first month?
• Which practice best protects customer data?
• A product costs $120 and is discounted by 25%. What is the sale price?
• In a data center, what is the primary purpose of RAID?
• If all A are B and no B are C, which statement must be true?
• If brightness increases by 20% and then decreases by 20%, what is the net change?
• What is the primary purpose of a customer relationship management (CRM) system?
• In a form, the time field displays 14:60. Is this a valid time?
• A customer with a Samsung S10-S20plus would be eligible for which models?
• Antonym: "The policy is generous." Which word is the opposite?
• In a dataset of five numbers: 5, 8, 7, 6, 9, what is the median?
• What is the average of the weekly satisfaction scores 80, 82, 85, and 84?
• How are AT&T national device promotion credits applied to an AT&T wireless bill?
• How much premium data is included with Unlimited Extra EL?
• All AT&T advertised pricing includes what?
• How much premium data is included with Unlimited Extra EL?
• A server uses 60 Mbps. How many MB per minute is that?
• Choose the correctly punctuated sentence.
• RAID is designed to improve what aspect of data storage?
• If you suspect a policy violation, what should you do?
• Which plan name includes the word Extra in its label?
• What is the monthly auto pay/paperless billing discount included in all AT&T advertised pricing?
• When handling a customer across channels, what should you ensure regarding information?
• A client with a Samsung S20ultra-current is eligible for which models?
• Which metric best evaluates the speed of resolving customer inquiries?
• The customer that qualifies for the Appreciation Offer must be the __.
• If a device's data usage increases by 25% from 40 GB, what is the new usage?
• If a server processes 1000 requests per minute for 3 minutes, how many total requests are processed?
• A $75 purchase has an 8% sales tax. What is the total price?
• If 1 GB equals 1024 MB, how many MB are in 3 GB?
• Device uptime (hours per day) Day1 8, Day2 7.5, Day3 9, Day4 8.2. What is the average uptime across the four days?
• If a customer has a Samsung S10-S20plus, which models can they get?
• What is a likely consequence of poor communication that lacks context?
• A project plan charges a fixed monthly fee of $15 and $0.07 per unit. If you process 200 units, what is the total?
• A server processes 120 requests per minute. How many requests are processed in 15 minutes?
• For customers with a Samsung S10-S20plus, which models could they receive?
• Given three tasks with durations of 20, 25, and 40 minutes, and a total available time of 60 minutes, how many tasks can you complete?
• For customers with a Samsung S20ultra-current, which models could they receive?
• If a customer has an iPhone 14plus-current, which models can they get?
• A discount code saves 15% on a $72 item. What is the discount amount?
• A memo states 'The system will be updated on Dec 15.' Which part indicates the month?
• If a monthly usage bill shows units in MB and you see 1024 MB, how many GB is that?
• In ticket management, if two tickets have the same issue and customer details, what is the recommended approach?
• A computer uses 2 W idle and 6 W active. If usage is 40% active and 60% idle, what is the average wattage?
• A binary number 1011 equals what decimal value?
• In the Android trade-in scenario, what is the value of the trade-in?
• If you are unsure about a customer's request, what is the proper step?
• Choose the best synonym for 'examine' in the context: "We will examine the network logs to identify the issue."
• How are AT&T national device promotion credits applied to an AT&T wireless bill?
• A pie chart shows 40% segment A and 60% segment B, with a total of 200 units. How many units are in segment B?
• What types of orders will have a preauthorization hold on their card after the order?
• A table shows monthly outages: Jan 5, Feb 7, Mar 6. What is the average outages per month?
• In an AB test, version X has a conversion rate of 3% and version Y has 4%. By what percentage does Y exceed X?
• In Costco, Tower hours are available from which time to which time?
• If a Next Up Anytime turn-in is not sent back to AT&T, what is the customer charged?
• If a trade-in is submitted after 30 days, the customer will not receive what?
• Which statement best describes the impact of clear and accurate communication on customer service metrics?
• Which practice reduces data-entry errors?
• Which statement best describes data integrity in governance terms?
• In Costco, the Tower is available during which window?
• John, Sam, Mary, and Daniel are considering switching to AT&T on the same bill. To qualify for the AT&T Appreciation Offer, who must be the account holder?
• A Samsung S20ultra-current owner can choose which models?
• To retrieve a port-out PIN, Version customers should dial which combination?
• Which models are offered to someone who owns a Samsung S10-S20plus?
• How much premium data is included monthly with Unlimited Premium PL?
• A discount coupon reduces price by 15%, followed by tax of 6%. If the original price is $100, what is the final price?
• If a product costs $120 and is discounted by 25%, the sale price is $90. If an 8% tax is added to the sale price, what is the total price?
• Which plan slows data quicker without priority?
• What is the main idea expressed about communication in the passage?
• How much is the Next Up Anytime feature?
• Which plan includes unlimited data that can't be slowed down no matter how much is used?
• A refunds policy allows refunds up to $50 without supervisor approval. A customer requests a $45 refund. What should you do?
• Which statement about the Unlimited Premium PL plan is true?
• From the data showing January 100, February 120, March 90, which value represents the median of the three months?
• What percentage of the installment balance must be paid to take advantage of Next Up Anytime promotions?
• To reduce data-entry errors, which approach is recommended?
• Given that all assistants are agents and some agents are managers, can we conclude that some assistants are managers?
• What Unlimited Your Way plan recommendation allows you to move to a higher or lower plan depending on the customer's usage?
• What is the minimum trade-in value required to participate in the IPHONE PREMIUM TRADE-IN OFFER and receive $350 in bill credits?
• What does IP stand for?
• Both Verizon and T-Mobile require a customer to generate a __ to port a number to AT&T.
• Identify the misspelled word in the sentence: 'Please recieve the package.'
• Which word is the best antonym for 'facilitate'?
• Which of the following is equal to 1 GB in megabytes?
• In the phrase 'The system will be updated on December 15', which word indicates the month?
• A $75 item has a 20% discount. What is the final price?
• A promotional campaign yields a 4% conversion rate with 2,000 visitors. How many conversions occur?
• If a customer sends their trade-in after 30 days, what happens?
• Which plan includes 75GB of premium data?
• A simple interest loan with Principal $1,000, rate 5% per year for 2 years. What is the total amount payable at the end?
• What is the minimum age to be an AARP member?
• True or False: New lines have a full month of service billed in advance on the first bill they appear on?
• A binary number 1100 equals which decimal value?
• If 60% of 250 respondents prefer option A, how many prefer A?
• Which models are available to customers who own a Samsung S20ultra-current?
• A data plan includes 15 GB per month. If 8 GB has been used, how much data remains?
• MTTR stands for Mean Time To Repair.
• A Costco member adds a new phone number to their AT&T account. What monthly savings will they receive?
• Which phone numbers are NOT able to be ported to AT&T?
• In customer service contexts, CRM stands for what?
• A service plan charges a monthly base of $29.99 plus $0.05 per minute. If you use 120 minutes, what is the total?
• A data plan has 500 MB free and $0.10 per additional MB. If you use 1,200 MB in a month, what is the overage charge?
• Which action demonstrates appropriate escalation in a support ticket?
• A plan has a monthly base of $40 and a per-GB overage of $2. If you use 0 GB over, what is the total charge?
• A customer with a Samsung S10-S20plus is eligible for which models?
• What are the basics of Starter SL?
• In a market where Company A holds 40%, Company B 25%, Company C 15%, and Company D 20% of the share, and the total market size is $200 million, what is Company A's revenue?
• In the sequence 2, 6, 12, 20, what is the next term?
• Which option best maintains a complete history of customer interactions across channels?
• All AT&T advertising pricing includes what?
• If a customer has an iPhone 12plusmax-14, which models can they get?
• How long will the Costco member monthly savings last?
• Which statement best describes documentation during negotiations when a request cannot be met?
• When multiple issues arrive, which method should you use to prioritize?
• A server uses 50 Mbps. How many MB per minute is that?
• Fill in the blank: "The service outage was resolved quickly; therefore the team acted ______."
• Which of the following spellings is correct?
• What are the basics of Extra EL?
• If 5 GB is used out of a 20 GB plan, what percent is used?
• When helping process a trade-in offer for a customer, you should always choose the correct __ in the promotions dropdown list.
• In the sequence 2, 4, 8, 16, 32, 64, 128, what is the next number?
• A tax rate of 8% is applied to a $120 invoice. What is the tax amount?
• A train travels at 60 mph for 1.5 hours. What distance is covered?
• Which article is listed as a resource to explain the first month bill to customers?
• If a customer has a Samsung S20ultra-current, which models can they get?
• If today is Monday and you add 45 days, what day will it be?
• In a buy-one-get-one-free promotion where each item costs $40, what is the average price per item?
• Which promotion is exclusive to customers shopping with you?
• Under the policy described, customers with an iPhone 14 Plus current can upgrade to which models?
• During trade-in processing, the correct category to select in the promotions dropdown is?
• What is essential for multi-channel customer interactions?
• What is the tiered offer?
• Which carriers require a PORT Out PIN to port a number to AT&T?
• A plan has a monthly base of $10 and a per-GB overage of $5. If you use 6 GB over the limit, what is the total charge?
• Which promotion would you recommend for a customer switching to AT&T who signs up for the Unlimited Premium PL plan with a smartphone trade-in value of $45 and seeking a new Android phone?
• What is the total sales across January, February, and March?
• A data plan price increases by 12%, then a 10% promotional discount is applied to the new price. What is the net percentage change from the original price?
• A sale reduces the price by 25% on a $200 item. What is the sale price?
• Which plan provides unlimited data not slowed, 60GB hotspot data, and unlimited talk in 200+ Latin American countries, Mexico, and Canada?
• A customer is upset about a delayed shipment. Which action is most effective?
• To communicate inclusively with customers, which approach is appropriate?
• Which tool is best for tracking customer interactions across multiple channels?
• Which promotions can the Appreciation Offer stack with?
• Which metric best indicates consistency of service?
• Which practice best protects customer privacy?
• On a scale with categories Excellent (80-100), Good (60-79), Fair (40-59), and Poor (0-39), what category does 78 fall into?
• What is the range of the following weekly satisfaction scores: 80, 82, 85, 84?
• Two independent events have probabilities 0.60 and 0.50. What is the probability both occur?
• To find the per-day cost of a plan, divide the monthly cost by what number?
• A policy reduces returns by 20% but risks losing 2% of customers. If there are 1,000 customers, how many may leave?
• Which unit is typically used to measure data transfer speed in networks?
• A password policy requires at least 8 characters and includes uppercase, lowercase, and digits. Which statement is true?
• How much hotspot is included with the Unlimited Premium PL plan?
• How much hotspot is included in Unlimited Extra EL?
• Three technicians handle 15 tickets. How many tickets does each technician handle on average?
• Three technicians handle 18 outages in 6 hours. What is the average outages per hour per technician?
• To minimize privacy risk when collecting data, which practice is best?
• If a policy requires uppercase, lowercase, and a number, which statement is true?
• What is the best synonym for 'facilitate'?